Terms, Conditions & Shipping

PLEASE READ THE BELOW CAREFULLY BEFORE PURCHASING.

BY PURCHASING WITH EM ON HOLIDAY YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.

All Emma Mulholland on Holiday orders are sent out of NSW, Australia.

All Emma Mulholland on Holiday returns are to be sent back to NSW, Australia. Emma Mulholland on Holiday is unable to cancel an order once it has been placed with our online store.

* Sign Up Offer (10% Off) only valid on full priced items - excludes sale items.

ATTENTION U.S.A CUSTOMERS
Good news for our USA based customers: We’ve now built duties and tariffs into our prices. What you see at checkout is exactly what you’ll pay - no unexpected charges when your order arrives.

SHIPPING WITHIN AUSTRALIA

FREE Standard Shipping - Orders Over $150 (within Australia)

Express Shipping

Express Shipping $19.95 AUD

Express Shipping (Over $150) $24.95 AUD

Express Shipping (Over $500) $29.95 AUD

2-3 Business Days (exception being NT 4-5 Business Days)

Standard Shipping

Standard Shipping $14.95 AUD

3-5 Business Days (exceptions for TAS, WA and NT 3-8 Business Days)

Emma Mulholland on Holiday is not responsible for any lost or damaged, or stolen packages once it is shipped from our facility. In addition, packages that say delivered that have not arrived, fall in the lost, damaged, stolen category.

Please contact the shipping carrier and open an enquiry directly.

Email sales@emonholiday.com with any delayed order enquiries.

SHIPPING TO NEW ZEALAND

FREE Standard Shipping - Orders Over $150

New Zealand Standard Shipping - $14.95 AUD (4-6 business days)

New Zealand Express Shipping - $24.95 AUD (3-4 business days)

New Zealand Express Shipping (Over $150) $29.95 AUD (3-4 business days)

New Zealand Express Shipping (Over $500) $34.95 AUD (3-4 business days)

Please contact the shipping carrier and open an enquiry directly.

Email sales@emonholiday.com with any delayed order enquiries.

INTERNATIONAL SHIPPING

FREE Standard Shipping - Orders Over $500

Standard Shipping eParcel - $29.95 AUD (7-14 business days)

Express Shipping - $49.95 AUD (5-7 business days)

Express Shipping - (Over $300) $59.95 AUD (5-7 business days)

Express Shipping - (Over $500) $69.95 AUD (5-7 business days)

Orders are prepared from readily available stock; they are sent out within 3 business days.

Once your order is processed you will receive a confirmation email from Emma Mulholland on Holiday with tracking information.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are dispatched.

Emma Mulholland on Holiday is not responsible for any delays caused by Australia Post, DHL, FedEx or UPS.

Please contact sales@emonholiday.com for any special circumstances in which you require our assistance or any delayed order enquiries.

Express Shipping Windows

USA: 4-6 business days

EU/UK: 3-7 Business Days

EASTERN EU: 7-12 business days

REST OF EU: 5-9 business days

EMS/eParcel Shipping Windows

INTERNATIONAL & NZ ORDERS - PLEASE READ CAREFULLY

International orders may be subject to additional taxes, customs duties and fees levied by the destination country. Emma Mulholland on Holiday the label cannot be held responsible for any of these fees incurred, therefore the recipient is liable.

Please contact your local custom’s offices if you require more information regarding duties and taxes.

Emma Mulholland on Holiday is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee.

If the package is returned to Emma Mulholland on Holiday, the customer forfeits the original shipping costs. More information and rates can be found here, please read before making an international purchase.

Please contact the shipping carrier and open an enquiry directly.

If your package has not arrived within a week for Australian orders or within 2 weeks for international orders, please contact us at sales@emonholiday.com. We always strive to assist you find receive your order as soon as possible.
Please note that EM on Holiday is not responsible for lost items once they have been confirmed as 'delivered'.

PRE-ORDERS

Pre-order gives you the chance to secure a style before it arrives at our warehouse. We produce in small runs, so for some of our most anticipated pieces, pre-order is the best way to make sure you don’t miss out.

The expected arrival date will be listed on each product page. These dates are our best estimate and can occasionally shift due to production or freight delays. If anything changes significantly, we’ll always keep you updated.

Payment is taken in full when your order is placed and your pre-order will be packed and sent as soon as it arrives with us.

If your order includes both in-stock and pre-order pieces, everything will be shipped together once your full order is ready. If you need an in-stock item sooner, please get in touch and we can arrange separate shipping at an additional cost.

Pre-ordering also helps us keep our production considered. We make our collections in limited quantities rather than producing excess stock, and pre-orders help us understand what you actually want more of.

Our usual returns policy applies once your order has been received. If for any reason we’re unable to fulfil your pre-order, you’ll receive a full refund for that item.

PAYMENT TERMS

Payment can be made by PayPal, Visa, MasterCard, AMEX, AfterPay and other PayPal accepted cards. Payment will be debited and cleared from your account upon dispatch of your order.

All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.

For our exchange and return policy please click here :)